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Dear Family Members, Friends, Employees, and Loved Ones,

While the media is reporting “Opening Up America Again,” the White House Coronavirus Task Force and CMS are still taking aggressive action to protect those most vulnerable to the virus – many of whom reside in America’s nursing homes.

On Tuesday, CMS announced a 3-Phase approach for reopening visitation in nursing homes, with a goal to protect residents from possible transmission of the virus. Phases 1 & 2 continue to prohibit visitation, with the exception of compassionate care situations.

Nursing homes have been severely impacted by COVID-19, with outbreaks causing high rates of infection, morbidity, and mortality. We are feeling extremely blessed that our facilities have been successful in minimizing the impact of COVID-19 within our buildings despite the numbers of positive cases in our local regions. We are committed to keeping our people and our patients as safe as possible.

We prioritize human life and understand that we care for those individuals who are at highest risk to be negatively impacted by COVID-19.  However, we also understand that human life is made meaningful based on the relationships we have with family and friends. We recognize that it is important that we get to a point where our patients and residents can enjoy these relationships “in person” again.

We’re going to continue to work tirelessly with each facility, step by step, to ensure that we evaluate specific criteria before we make a decision to reopen their visitation policy. These criteria include careful review of:

  • Community and state factors related to COVID-19 testing status and results
  • Number of COVID-19 cases in the local community
  • Status of COVID-19 positive cases in local nursing facilities
  • Adequacy of staffing
  • Adequacy of personal protective equipment
  • Local hospital capacity

We will be carefully considering each of these areas before making any decisions regarding relaxing visitation restrictions in our facilities. Each facility will have its own plan and strategy for reopening.

As business leaders, we often find that the best and most effective solutions are found closest to the problem. To that end, we invite each of our employees, patients, family members, and larger community to be a part of our plan and thinking for re-opening each center to visitors. Please feel free to respond to this letter with comments or suggestions. On our end, we will ensure to communicate our plans with you via the website, virtual town halls, and Facebook.

In the meantime, we continue to promote and encourage virtual and facetime calls, window visits, and outdoor and drive-through visitations to ensure our families stay connected and engaged.

We appreciate your understanding of our commitment to your families,

Eric Tanner


OnPointe Health, LLC



Can you join us next Friday, May 8 for our Mothers Day Parade?

Mothers Day Parade at Rio Las Estancias Albuquerque NM


To Our Residents, Staff, and Family Members:

We know many of you are concerned about the spread of COVID-19 (the new coronavirus) and how it may impact us here at The Rio at Las Estancias. Ensuring residents are cared for in a safe and healthy environment is our first priority. At this time, we don’t have any cases in our facility. The Centers for Disease Control and Prevention (CDC) have recommended a variety of steps that we are implementing to help reduce the potential for the virus to enter our building. However, we need your help in battling COVID-19. Below are some examples of how you can help protect the residents, as well as prevent the spread throughout the community.

At this time, we request that family and friends do not visit the center. Out of an abundance of caution, we are limiting all visitors to our facility unless absolutely necessary. We are posting signs on our entryway doors to notify visitors of this policy and actively screening individuals, including staff, who need to come into the building.

We understand that connecting with your loved ones is incredibly important, and there are a variety of other ways you might consider communicating with them. These may include telephone, email, text, video chat or social media. If you believe a visit to the center is necessary, we request that you contact Liz Roberts at 949-632-3018 or via email at lroberts@riolasestancias.com, prior to your arrival.

Please make sure we have your most current, emergency contact information. We want to make sure we efficiently communicate with you should there be any new developments. Please reach out to Lupe Castillo at 505-253-9601 or by email at medicalrecords@riolasestancias.com, with your updated contact information.

Residents and staff members, please help prevent the spread of infection by exercising proper hand washing hygiene as well as coughing and sneezing etiquette. We offer hand washing and alcohol-based hand sanitizer stations throughout the building, which you are welcome to use. Please also avoid shaking hands and hugs with any individual. If you are experiencing a cough, fever, sore throat, runny nose, and/or shortness of breath, please let a staff member know immediately.

Our facility is following the recommendations of the CDC on prevention steps, including following strict handwashing procedures, and in many circumstances, wearing gowns and gloves when interacting with residents who present symptoms. We also are staying up to date with the CDC recommendations as they may continue to change. In addition, our center is in close contact with the local and state health department, and we are following their guidance.

We will notify you if any residents or staff are diagnosed with COVID-19. Should you have any questions, please feel free to contact our center at: 505-253-9600 or contactus@riolasestancias.com

For additional information, please visit the CDC’s coronavirus disease information page.


The Rio at Las Estancias